audio file about Hotel Services
فایل صوتی درباره ی سرویس و خدمات در هتل
UNIT 15
برای دسترسی به دروس بیشتر به لینک های زیر مراجعه کنید.
لغات زبان انگلیسی به تفکیک موضوع
درک مطلب از سطح مبتدی تا پیشرفته
تمامی موضوعات آیلتس اسپیکینگ پارت یک، دو و سه همراه با جواب
Hotel Services
.اگر نیاز به مطالعه ی بیشتر دارید به قسمت های زیر مراجعه کنید
:گرامر
گرامر درباره ی پیشنهاد، قول، تصمیم با (Will , Won’t)
گرامر درباره ی حال کامل استمراری و تفاوت آن با حال کامل
:لغت
کلمات مربوط به هتل و اتاق و امکانات اتاق
Getting Ready
Which numbers in a hotel do you call for the following services? Write the numbers next to the services. Compare answers with a partner.
Look at the picture and write the numbers in the gap.
1. To order a meal in your room, dial .....15.......
2. To get clothes dry cleaned, dial
3. To get help carrying your bags, dial
4. To get your room cleaned, dial
5. To get theater tickets, dial
6. To check if you have received mail, dial
Listening 1
People are making calls from their hotel rooms. Who is each person calling? Listen and circle the correct answer.
A: Hello. I'd like to have some shirts pressed.
B: Yes. How soon will you need them?
A: Can I get them by 6 o'clock tonight?
B: Of course. Just leave them in your room, and I'll send someone to get them.
2.
A: Yes, can I help you?
B: Yes. I'd like tickets for the show at the Warfield.
A: Certainly. What night do you want the tickets for?
B: How about Friday?
A: I'll see what I can get and call you right back.
3.
A: I'd like to order a large pot of coffee, please.
B: Yes, for how many people?
A: Two.
B: Anything to eat?
A: No, thanks. That's all.
4.
A: Can you send someone to my room to help with my bags, please?
B: Yes, how many bags do you have?
A: Three.
B: Just leave them in the room, and I'll send someone to bring them down to the lobby for you.
5.
A: Has anyone left a package for me?
B: Yes, we do have a large envelope for you at the front desk. Do you want me to send it up to your room?
A: That's okay. I'll come down for it, thanks.
6.
A: Can I help you?
B: Yes. Could you send up a couple of extra towels and another blanket?
A: Certainly. I'll send them up right away.
1.
a. laundry (correct)
b. room service
2.
3.
4.
5.
6.
Listening 2
Task 1
People are talking to a hotel receptionist. What does each person want to do? Listen and circle the correct answer.
A: Good afternoon. Can I help you?
B: Yes, please. Could you check if any packages have arrived for me please? I'm in room 219.
A: Sure. Let me see. No, I'm sorry, it doesn't look like there are any packages here.
B: Oh, no! That's really too bad. I was expecting something from my boss.
A: I'm sorry. If any packages do come in, I'll let you know right away.
B: Thanks. Oh! I almost forgot. I need to mail some letters. Do you happen to know where the nearest post office is? Or a mailbox?
A: Actually, you can just leave them here, and we'll mail them for you.
B: Great! Thanks a lot!
2.
A: Can I help you?
B: Yes, I'd like to move to a different room, if possible.
A: Of course. Is there something wrong with your room, Sir?
B: Yes. It faces the street, so it's pretty noisy.
A: I see. Let me check. Yes, I can move you to a room on the opposite side. That should be much quieter.
B: Great. And is it a non-smoking room?
A: Let me check on that. I'm sorry, it's not. All the non-smoking rooms are occupied at the moment.
B: That's too bad, I hate the smell of smoke. But at least it will be quieter.
3.
A: Can I help you, ma'am?
B: Yes, I need a taxi to the airport tomorrow morning.
A: No problem. I can arrange that for you right now. What time is your flight?
B: I think it's around 9:30, so can the taxi come around eight o'clock?
A: Actually. you'll probably want the taxi to pick you up around 6:30.
B: 6:30? Are you sure?
A: Well, the airport is pretty far from here, as you know. And it's been taking people a really long time to get through security recently.
B: I guess you're right. Can you call me before the taxi comes tomorrow morning? I need about an hour to wake up and get ready.
A: No problem. I'll schedule a wake-up call for 5:30.
4.
A: Good evening, ma'am. Can I help you?
B: Hi. Can I still get room service? I've been driving all night, and I'm hungry.
A: Sure. Here's the menu. believe they're open for another 15 minutes.
B: Hmm. ls there any way to get the lasagna without meat?
A: Actually, I'm sorry, they can't do that.
B: But I'm a vegetarian. I don't eat meat. Are you sure they can't help me?
A: I really wish they could. Maybe you should try the spaghetti. It's very tasty. and the sauce doesn't have any meat.
B: Hey, good idea! I'll have that. They can bring it up to room 147.
1.
a. leave a message
b. check for packages (corretc)
c. pick up mail
2.
3.
4.
Task 2
Listen again. Are these statements true or false? Check the correct answer.
A: Good afternoon. Can I help you?
B: Yes, please. Could you check if any packages have arrived for me please? I'm in room 219.
A: Sure. Let me see. No, I'm sorry, it doesn't look like there are any packages here.
B: Oh, no! That's really too bad. I was expecting something from my boss.
A: I'm sorry. If any packages do come in, I'll let you know right away.
B: Thanks. Oh! I almost forgot. I need to mail some letters. Do you happen to know where the nearest post office is? Or a mailbox?
A: Actually, you can just leave them here, and we'll mail them for you.
B: Great! Thanks a lot!
2.
A: Can I help you?
B: Yes, I'd like to move to a different room, if possible.
A: Of course. Is there something wrong with your room, Sir?
B: Yes. It faces the street, so it's pretty noisy.
A: I see. Let me check. Yes, I can move you to a room on the opposite side. That should be much quieter.
B: Great. And is it a non-smoking room?
A: Let me check on that. I'm sorry, it's not. All the non-smoking rooms are occupied at the moment.
B: That's too bad, I hate the smell of smoke. But at least it will be quieter.
3.
A: Can I help you, ma'am?
B: Yes, I need a taxi to the airport tomorrow morning.
A: No problem. I can arrange that for you right now. What time is your flight?
B: I think it's around 9:30, so can the taxi come around eight o'clock?
A: Actually. you'll probably want the taxi to pick you up around 6:30.
B: 6:30? Are you sure?
A: Well, the airport is pretty far from here, as you know. And it's been taking people a really long time to get through security recently.
B: I guess you're right. Can you call me before the taxi comes tomorrow morning? I need about an hour to wake up and get ready.
A: No problem. I'll schedule a wake-up call for 5:30.
4.
A: Good evening, ma'am. Can I help you?
B: Hi. Can I still get room service? I've been driving all night, and I'm hungry.
A: Sure. Here's the menu. believe they're open for another 15 minutes.
B: Hmm. ls there any way to get the lasagna without meat?
A: Actually, I'm sorry, they can't do that.
B: But I'm a vegetarian. I don't eat meat. Are you sure they can't help me?
A: I really wish they could. Maybe you should try the spaghetti. It's very tasty. and the sauce doesn't have any meat.
B: Hey, good idea! I'll have that. They can bring it up to room 147.
Write True or False in the gap. You can also Write T or F .
1. The guest has no package.
2. The guest hates the smell of smoke.
3. The guest can get ready in 30 minutes.
4. The guest can't order lasagna without meat.
